Terrible after-sales support!

Great product! Terrible after-sales support! Received incorrect poles for my Tentco tent setup taking into account I provided photos of what exact poles I needed. After following up with regards to how we can go about exchanging for the correct poles or even a store credit and I'll return the unused poles it seems to be a stock standard email response. "Will forward to Nick and await feedback". It took the Americans in the 70's 4 days to get men to the moon, Tentco cant' give me an answer on my query in 1 month and 4 days. Receiving better service delivery from a government entity than from Tentco.