Unpleasant experience for Trip that was ultimately cancelled

What an unpleasant experience. We paid full price three months before the travel dates as required. From there it was a game of cat and mouse trying to get reservation details so we could apply for visas, and know what the travel arrangements were, at some point, we were informed that we would have a whole day layover in Dubai which we didn't mind because we just thought we can to explore Dubai en route to Morocco but then in same breath told our trip will not be impacted any clarity on whether we leave a day earlier from SA or leave Morocco a day later. Just confusion. The trip was canceled less than 3 weeks from the travel date. Then came the intensely stressful pushing and begging to get our refunds. Communication from the agency is absolutely terrible. You get ignored for weeks on end and at some point, we didn't think we would see our money. Alas, we were paid back and I will never trust another travel agency again. Once bitten twice shy!