Yebo Yethu unreasonable demands delivers no results

In Feb 2018 I contacted Velocity Financial Services acting on behalf of Yebo Yetho Limited to trade my son's shares. I was asked to complete a set of forms. After no response of two weeks I contacted them again and was informed the documents supp**** was incorrect. After resubmitting the list of forms instructed to provide (certified etc.) I was told my documents were incorrect. The same documents I registered my son on and purchased the shares were suddenly not valid. His ID (which was issued by Home Affairs in 2006) was suddenly not acceptable, the forms which they instructed me to complete, verified and certified by both SAP and Bank Commissioner was not acceptable. The forms provided to confirm his details and validated by bank, Police etc. were not acceptable. Since I don't get mail by post I could only submit a copy of a utility bill with an Affidavit, Proof of Lease Agreement to support the evidence - invalid - this too was unacceptable and they demanded I submit my bank account statement as evidence.

I felt this was a complete invasion of my privacy as my affidavit, signed by an SAP and Bank Official should have been sufficient. The documents they required me to complete with the bank official signature confirming my son's bank details (their form btw) was also not sufficient - I had to get additional documents to support my application. Bearing in mind these were the same details my son were registered on - same bank account info, same address etc. I was then instructed to go to Court to have these documents validated.

Hearing this I refused. I had spend half my work day in attempt to get a new Birth and Marriage Certificate at home Affairs, undertaken several trips to the Bank and SAP to have documents validated, just to be told I need to go get additional evidence. To proof / validate I even went as far as submitting two sets of documents, 1 certified by a Bank Commissioner and 1 set by SAP.

Oddly enough I was never requested to submit this information when I purchased our shares. I am beyond frustrated. A month later I am still where I was when I started this process. They provide a list of documentation for you to submit as evidence as shareholder, however a consultant with no power/authority deems your marriage and your son's birth as invalid. My argument is that the same details are on file, the new information should support who I claim I am.

I feel their verification process is completely unacceptable and have no further interest to continue any type of affiliation with this group. I have read the feedback on this site and its always the same issue that arises over and over again - even a year later. They indicate clearly that the documents need to be verified by a Commissioner of Oaths etc....yet they do not accept SAP or Bank Commissioner's stamp and signature. Now I am required to go to Court for a signature?

It is my intention unless something is not resolved (which I'm still waiting feedback on), I will escalate this to the Ombudsman for resolutions, and any other party that is prepared to listen. I have reached my end with this process.