Terrible service from Yebo Yethu staffsupport

I am deeply appauled how Yebo Yethu Satff Portia and Nozuko handled my request to change banking details. They are telling me my certified copy us not compliant because it was certified before and I certified it again. I mean I have my original ID document that I took to certify the copy that I had, had an outdated stamp on it. So I asked to liase with compliance department and I have not received the contact details. It's a copy of my ID tge only thing I needed is to have someone confirm that they saw my original ID book and sign and date it and niw I am told that copy is not valid I mean where on the website does or the terms of conditions does it states that I asked I am told I must look on the website and I see nothing that confirms Mir denies a copy of an original document to be non compliant except that they are requesting for the document to be certified. I need to see where is this law that a document cannot be certified again. Nozuko is saying my copy is a copy of a copy I mean how can I make a copy of a certified copy because I took the same copy and certified it. They even gave my details on their system and they are giving me a run around about me going back certify my copy that is just insane and unprofessional and *********** that you are requesting a document to be certified but there is no referal on your side to show me as a client where does Yebo Yethu request that information you are requesting which means a person is using their own descresion over the company's compliance mandate and niw they want to make it my problem.