Bad Slow Service

<p>My mother has logged a dispute with this company since Sep 2016. She has sent all necessary documents as request but up until now she has yet NOT received single correspondence from the staff to provide feedback. Everytime we call the call center to find out how far the process is we are told to wait has the documents have been sent to Braamfotein. I tell called on ********** and was told a lady called Reana will call me. This is very unprofessional and time consuming to have to call and been sent sent here and there with no direction. My mother is retired and wants to use the money for down payment on a house since she is no longer working. I am so dissapointed with such a big company but poor work ethic and no sense of customer service. Can some please advice on how to get answers from these people. This is very unfair!!!!</p>