Unfair rejected withdrawal. I feel Cheated.

I have been playing online with Yebo Casino for over a year. I recently made a withdrawal of R38000, but only got paid R8500. I was even congratulated by James "yebo casino online support employee" saying that I almost won R40000. "Close to R40 000" was his message.

I was then informed that I will only get R8500 paid to me because I won the R38000 with a R85 bonus, I was not at any point informed that there will be a max cash out of R85 x 10.

I played for over 48hours.

I have a screenshot of the casino page saying that the withdrawable amount is R43436.01. I then did a withdrawal of R38000. And played the balance.

I was paid R8500 because my VIP Manager (Daniel) made some kind of arrangement because I had such a big win, I was told that I should be grateful for this. I feel cheated tho.

I am a "VIP" client for the reason that I spend a lot of money with your Casino. I would never play for over 48 hours to win R850!

When I asked to be provided with the info where I was informed that the max cash out was R85 x 10 times . I was told that I should have asked if there was a max cash out, but in past cases when I have played a bonus I was informed if there is a max cash out.

As I said, I have screenshots and emails to backup my claim.

I feel that I am owed another R30 000.

This is not fair. I have been a loyal customer for more then a year.

User Name : Capone.