Poor client service

I have been receiving emails of a settlement discount, I am now able to pay it as the settlement date ended on the 06/10/2024. I emailed their office the email responds in inconclusive. I have been calling since yesterday the receptionist doesnt listen she just put the call through, all she say Hello - no company name. I called again this morning same thing, no listening skills, I tell her I have been calling the call centre on *** its rings, no one answer. I have the settlement amount and want to pay and close my ABSA account, I get no help from this company, it makes me wonder