Dear future customers: a lack of communication by a customer you consider purchasing from is a red flag

I submitted a query to this business and received a response from their communications manager. I followed up again a few days later and was left on read. As a small business, I gave them the benefit of the doubt so I followed up once more a few days after that and still received no response. This is very unprofessional from a customer service perspective. An acknowledgement of receipt of my query would have gone a long way in building goodwill with me, a potential customer, it might have avoided a bad review and I might have stuck around long enougj to have made a purchase from this business. However, such a basic failure at such an early point in a potential transactional relationship is a huge red flag from a customer perspective, so I would advise future customers against purchasing from this business.