MM
MPHO M
1 reviews | Active since Jan 2018
21 Sept 2024, 08:56
you took my money but your app still says awaiting payment since yesterday
I ordered and made made payment money is out of my account but on the app still says pending payment since yesterday , to make the situation they don't even have contact details their support chat group don't get back to client , cant i have my money back please if you can assist me
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Replies (2)MM
MPHO M's updateReviewer Update
21 Sept 2024, 09:11Now says my order is cancelled but my money is gone
MM
MPHO M's update21 Sept 2024, 09:11
Reviewer Update
Now says my order is cancelled but my money is gone
Yassir's replyOfficial
21 Sept 2024, 21:31Hi Mpho,
We're so sorry to hear about the issue you encountered with the payment for your order. Kindly note that the funds have been reversed into your account.
Please know that our team is working to prevent this from happening again.
Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.
Warm regards,
The Purple Team.
We're so sorry to hear about the issue you encountered with the payment for your order. Kindly note that the funds have been reversed into your account.
Please know that our team is working to prevent this from happening again.
Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.
Warm regards,
The Purple Team.
Yassir's reply21 Sept 2024, 21:31
Official
Hi Mpho,
We're so sorry to hear about the issue you encountered with the payment for your order. Kindly note that the funds have been reversed into your account.
Please know that our team is working to prevent this from happening again.
Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.
Warm regards,
The Purple Team.
We're so sorry to hear about the issue you encountered with the payment for your order. Kindly note that the funds have been reversed into your account.
Please know that our team is working to prevent this from happening again.
Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.
Warm regards,
The Purple Team.