Very bad service from Yassir Midrand

I am extremely disappointed with the service I received from Yassir Midrand.

Although placing my order was easy, the delivery experience was a complete nightmare. I ordered several items that I needed to prepare my Sunday dinner, but the service from delivery to customer support was very frustrating.

The driver took an extremely long time to arrive. Even after the app indicated that he had arrived, he still took more than 30 minutes to actually reach me. I had to call him three times before he eventually arrived.

When he finally delivered my order, one of the paper bags was torn at the bottom. I then had to struggle to carry my groceries into the house, worried that everything would fall out of the bag.

When I unpacked my order, I discovered that 3 out of the 14 items I ordered were missing. What was particularly disappointing was that Yassir had not communicated beforehand that these items were unavailable or would not be included in my order.

In addition, the broccoli arrived in a torn package and had spilled inside the bag. This made me uncomfortable and unwilling to eat it, as I was concerned that it may have been exposed to dirt or germs during transportation.

When I contacted Yassir about the missing items, only then was I informed that they were sold out. They offered to refund me, but the refund options were not convenient or customer-friendly. I was told that I could either receive a coupon or have the money placed in my Yassir wallet within 48 hours. Both options would essentially require me to continue using Yassir, which I did not want to do after this experience.

I am very disappointed with the overall service, especially the poor communication, excessive delivery delays, damaged packaging, missing items, and limited refund options.

A simple grocery order should not have been such a stressful experience. I hope Yassir takes customer communication and service quality more seriously going forward.