BC
Boitumelo C
1 reviews | Active since Sept 2018
26 Oct 2024, 12:18
The app is a ****!
The app is nonsense,the customer care is even worse. I placed an order on the 25th October (yesterday) around 11:52 and, 24 hours later I still haven't received my order. Contacted their customer care every time I get a different agent with empty promises. This app is operating like a ****a shop i will never recommend it to anyone. It is nonsense. I am yet to be refunded,my emails are no longer rep****.
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Replies (1)
Yassir's replyOfficial
28 Oct 2024, 13:51Hi Boitumelo,
We're truly sorry for the inconvenience and the delay you've experienced.
A refund has been processed, and It may take 2 to 7 working days for the amount to reflect in your account, depending on your bank’s processing times.
We understand this has been frustrating, and we’ll do our best to improve.
Thank you for your patience.
Warm Regards,
The Purple Team.
We're truly sorry for the inconvenience and the delay you've experienced.
A refund has been processed, and It may take 2 to 7 working days for the amount to reflect in your account, depending on your bank’s processing times.
We understand this has been frustrating, and we’ll do our best to improve.
Thank you for your patience.
Warm Regards,
The Purple Team.
Best regards,
Yassir's reply28 Oct 2024, 13:51
Official
Hi Boitumelo,
We're truly sorry for the inconvenience and the delay you've experienced.
A refund has been processed, and It may take 2 to 7 working days for the amount to reflect in your account, depending on your bank’s processing times.
We understand this has been frustrating, and we’ll do our best to improve.
Thank you for your patience.
Warm Regards,
The Purple Team.
We're truly sorry for the inconvenience and the delay you've experienced.
A refund has been processed, and It may take 2 to 7 working days for the amount to reflect in your account, depending on your bank’s processing times.
We understand this has been frustrating, and we’ll do our best to improve.
Thank you for your patience.
Warm Regards,
The Purple Team.
Best regards,