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Melissa M
1 reviews | Active since Jul 2024
01 Jul 2024, 19:21
Poor Customer Support
If you get everything you ordered consider yourself lucky and now the run around to get that issue resolved. Support does not respond to messages on time. It takes 12 hours to respond and they ask you the same question that is answered by your initial message (probably a delay tactic) i think if you want to win with these guys pay cash on delivery cause if your items are missing you you won't be getting any help. Sadly it is a brilliant concept (great deals) but lack of client support will frustrate you so much you might as well just do the shopping yourself in a store cause these guys take the 'c' out of convenience. Yassir you can do better
Helpful (0)
Replies (1)0
Replies (1)Yassir's replyOfficial
02 Jul 2024, 13:32Dear Mellissa,
We messed up. We appreciate your honest feedback about our customer support, and we apologize for the way things went.
Although we’re disheartened by your experience, We’re grateful for your feedback so we can work to prevent clients from receiving their orders with missing items. it's clear we have areas to improve on and ensuring your complete satisfaction is important to us.
Please contact us directly at ***, email *** (mailto:***), or chat through the app so we can discuss your experience and find a solution.
Your comments are invaluable to us and we will take them into consideration.
Warm regards,
The Purple Team.
We messed up. We appreciate your honest feedback about our customer support, and we apologize for the way things went.
Although we’re disheartened by your experience, We’re grateful for your feedback so we can work to prevent clients from receiving their orders with missing items. it's clear we have areas to improve on and ensuring your complete satisfaction is important to us.
Please contact us directly at ***, email *** (mailto:***), or chat through the app so we can discuss your experience and find a solution.
Your comments are invaluable to us and we will take them into consideration.
Warm regards,
The Purple Team.
Yassir's reply02 Jul 2024, 13:32
Official
Dear Mellissa,
We messed up. We appreciate your honest feedback about our customer support, and we apologize for the way things went.
Although we’re disheartened by your experience, We’re grateful for your feedback so we can work to prevent clients from receiving their orders with missing items. it's clear we have areas to improve on and ensuring your complete satisfaction is important to us.
Please contact us directly at ***, email *** (mailto:***), or chat through the app so we can discuss your experience and find a solution.
Your comments are invaluable to us and we will take them into consideration.
Warm regards,
The Purple Team.
We messed up. We appreciate your honest feedback about our customer support, and we apologize for the way things went.
Although we’re disheartened by your experience, We’re grateful for your feedback so we can work to prevent clients from receiving their orders with missing items. it's clear we have areas to improve on and ensuring your complete satisfaction is important to us.
Please contact us directly at ***, email *** (mailto:***), or chat through the app so we can discuss your experience and find a solution.
Your comments are invaluable to us and we will take them into consideration.
Warm regards,
The Purple Team.
