No service delivery or communication. absolutely bad experiences!!!

I am so upset with the horrible service and communication that i am receiving from Yassir Express. There is constant issues with the services where they continuously leave out items that i have ordered. Yesterday the 25th of April 2024 i placed an order in which had 2 bottles of alcohol. I got a call from one of the agents that advised that they cannot deliver the bottles then as it is outside of their trading hours and will deliver them in the morning. so we agreed and said it is fine. from the morning till now there has been no delivery. there is no answer on their helpline. there is no response on their direct chat portal site on their app. My concern and problem is that this is a constant problem for all orders i have placed with them. there is always items left out all the time and there is no responsibility taken from any of the employees. i just want what i have ordered and if they cannot delivery then i expect a refund. so fed up. Yassir Express is definitely loosing me as a client and i will advise all my friends and family to do the same.