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Boitshoko M
1 reviews | Active since Nov 2021
30 Apr 2025, 13:35
I had a very bad experience I ordered on Uber eats and I never received the products the driver that was assigned to me his name
I had a very bad experience I ordered on Uber eats and I never received the products the driver that was assigned to me his name. Is Bukenya he never reached me yes I do admit that he called me and send messages and I spoke to him and gave him the correct address upon that he doesn't call back he just delivers the food where he wants to and who even gave him the pin for the groceries I ordered this is totally unacceptable
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Yassir's replyOfficial
30 Apr 2025, 13:49Hi Boitshoko,
We’re truly sorry for the poor experience you had.
It’s completely unacceptable that your order was not delivered properly, even after you provided the correct address and spoke to the driver. We understand your frustration, especially with no follow-up communication and the groceries not reaching you.
We’re truly sorry for the poor experience you had.
It’s completely unacceptable that your order was not delivered properly, even after you provided the correct address and spoke to the driver. We understand your frustration, especially with no follow-up communication and the groceries not reaching you.
As the order was placed through Uber Eats, they handle the delivery and security of the handover (including PIN codes). We strongly encourage you to report this directly through the Uber Eats app so they can investigate the driver’s conduct and assist you with a refund or resolution.
That said, we’ve also flagged this on our side and will escalate it with Uber Eats support to ensure this is followed up.
Warm regards,
The Purple Team.
That said, we’ve also flagged this on our side and will escalate it with Uber Eats support to ensure this is followed up.
Warm regards,
The Purple Team.
Yassir's reply30 Apr 2025, 13:49
Official
Hi Boitshoko,
We’re truly sorry for the poor experience you had.
It’s completely unacceptable that your order was not delivered properly, even after you provided the correct address and spoke to the driver. We understand your frustration, especially with no follow-up communication and the groceries not reaching you.
We’re truly sorry for the poor experience you had.
It’s completely unacceptable that your order was not delivered properly, even after you provided the correct address and spoke to the driver. We understand your frustration, especially with no follow-up communication and the groceries not reaching you.
As the order was placed through Uber Eats, they handle the delivery and security of the handover (including PIN codes). We strongly encourage you to report this directly through the Uber Eats app so they can investigate the driver’s conduct and assist you with a refund or resolution.
That said, we’ve also flagged this on our side and will escalate it with Uber Eats support to ensure this is followed up.
Warm regards,
The Purple Team.
That said, we’ve also flagged this on our side and will escalate it with Uber Eats support to ensure this is followed up.
Warm regards,
The Purple Team.