RM
Rebecca M
1 reviews | Active since Aug 2024
22 Aug 2024, 14:14
Disappointing experience with Yassir quality control
I recently placed an order with Yassir and i was disappointed to receive expired vegetables and a damaged red bull can. The quality control was clearly lacking, and it was unacceptable to receive such subpar products.
however, i must commend the customer service team for their prompt response. they escalated the matter and received a WhatsApp that they will process a refund for the affected items.
Despite this, i believe more could have been done to address the inconvenience caused.
Recommendation: improve quality control measures to prevent such incidents in the future. as for me, i have deleted the App they not reliable. i paid delivery, that was not refunded and i have to order elsewhere.
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Yassir's replyOfficial
25 Aug 2024, 11:12Hi Rebecca,
We appreciate your honest feedback about the quality of the products you received, and we apologize for the way things went.
We take quality control very seriously, and have investigated the matter. We will use the feedback to make us better and to ensure this doesn’t happen again.
All our employees make it a point to ensure our customers are highly satisfied. We’ll make sure to pass on this review to the customer support team. They will surely be delighted to hear your feedback.
If you’re willing to give us another shot, we’d appreciate the opportunity to give you the (experience/product) you deserve.
Warm regards,
The Purple Team.
We appreciate your honest feedback about the quality of the products you received, and we apologize for the way things went.
We take quality control very seriously, and have investigated the matter. We will use the feedback to make us better and to ensure this doesn’t happen again.
All our employees make it a point to ensure our customers are highly satisfied. We’ll make sure to pass on this review to the customer support team. They will surely be delighted to hear your feedback.
If you’re willing to give us another shot, we’d appreciate the opportunity to give you the (experience/product) you deserve.
Warm regards,
The Purple Team.
Yassir's reply25 Aug 2024, 11:12
Official
Hi Rebecca,
We appreciate your honest feedback about the quality of the products you received, and we apologize for the way things went.
We take quality control very seriously, and have investigated the matter. We will use the feedback to make us better and to ensure this doesn’t happen again.
All our employees make it a point to ensure our customers are highly satisfied. We’ll make sure to pass on this review to the customer support team. They will surely be delighted to hear your feedback.
If you’re willing to give us another shot, we’d appreciate the opportunity to give you the (experience/product) you deserve.
Warm regards,
The Purple Team.
We appreciate your honest feedback about the quality of the products you received, and we apologize for the way things went.
We take quality control very seriously, and have investigated the matter. We will use the feedback to make us better and to ensure this doesn’t happen again.
All our employees make it a point to ensure our customers are highly satisfied. We’ll make sure to pass on this review to the customer support team. They will surely be delighted to hear your feedback.
If you’re willing to give us another shot, we’d appreciate the opportunity to give you the (experience/product) you deserve.
Warm regards,
The Purple Team.