BH
Bontle H
1 reviews | Active since Apr 2024
27 Apr 2024, 17:14
Did not receive my order
I ordered today, 12:50 and till now l have not received my order. I called the customer assistance but no answer, tried messaging from the app but no response. I thought this shop was legit. All l want is either my delivery or my refund
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Replies (1)
Yassir's replyOfficial
14 May 2024, 08:54Dear Bontle,
We sincerely apologise for the inconvenience and frustration caused by the delay in receiving your order and the lack of response from our end. Please accept our sincerest apologies for falling short of your expectations and for any doubts this experience may have raised about our service.
May you kindly share with us your order number (YAF-..), so we can further investigate the matter.
We highly appreciate your feedback.
Warm regards,The Purple Team💜💜
We sincerely apologise for the inconvenience and frustration caused by the delay in receiving your order and the lack of response from our end. Please accept our sincerest apologies for falling short of your expectations and for any doubts this experience may have raised about our service.
May you kindly share with us your order number (YAF-..), so we can further investigate the matter.
We highly appreciate your feedback.
Warm regards,The Purple Team💜💜
Yassir's reply14 May 2024, 08:54
Official
Dear Bontle,
We sincerely apologise for the inconvenience and frustration caused by the delay in receiving your order and the lack of response from our end. Please accept our sincerest apologies for falling short of your expectations and for any doubts this experience may have raised about our service.
May you kindly share with us your order number (YAF-..), so we can further investigate the matter.
We highly appreciate your feedback.
Warm regards,The Purple Team💜💜
We sincerely apologise for the inconvenience and frustration caused by the delay in receiving your order and the lack of response from our end. Please accept our sincerest apologies for falling short of your expectations and for any doubts this experience may have raised about our service.
May you kindly share with us your order number (YAF-..), so we can further investigate the matter.
We highly appreciate your feedback.
Warm regards,The Purple Team💜💜