tS
tshimangadzo S
1 reviews | Active since Nov 2017
22 Oct 2024, 14:54
****
minus star will best suit your service, this is the second time i ordered 3kg of onions i got literally 3 small onions that don't even weigh a kg, I've tried to call with no luck, same as support, you telling me your prices are higher than Woolworth's onions? am not happy i want my full refund ,you can collect the 3 onions you regard as 3kg ,false adverti*****t can be regarded as *****
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Replies (2)
Yassir's replyOfficial
22 Oct 2024, 16:47Dear Tshimangadzo,
We are truly sorry for the disappointing experience with your recent order, especially regarding the onions.
We completely understand your frustration, and this is certainly not the standard we aim to provide. We will immediately process a full refund for the item. We will also escalate this to ensure such issues don’t happen again.
Thank you for bringing this to our attention, and we apologize for the inconvenience caused.
Best regards,
The Purple Team.
We are truly sorry for the disappointing experience with your recent order, especially regarding the onions.
We completely understand your frustration, and this is certainly not the standard we aim to provide. We will immediately process a full refund for the item. We will also escalate this to ensure such issues don’t happen again.
Thank you for bringing this to our attention, and we apologize for the inconvenience caused.
Best regards,
The Purple Team.
Yassir's reply22 Oct 2024, 16:47
Official
Dear Tshimangadzo,
We are truly sorry for the disappointing experience with your recent order, especially regarding the onions.
We completely understand your frustration, and this is certainly not the standard we aim to provide. We will immediately process a full refund for the item. We will also escalate this to ensure such issues don’t happen again.
Thank you for bringing this to our attention, and we apologize for the inconvenience caused.
Best regards,
The Purple Team.
We are truly sorry for the disappointing experience with your recent order, especially regarding the onions.
We completely understand your frustration, and this is certainly not the standard we aim to provide. We will immediately process a full refund for the item. We will also escalate this to ensure such issues don’t happen again.
Thank you for bringing this to our attention, and we apologize for the inconvenience caused.
Best regards,
The Purple Team.
tS
tshimangadzo S's updateReviewer Update
22 Oct 2024, 16:49thank you for the reply , i will await the refund and revert
tS
tshimangadzo S's update22 Oct 2024, 16:49
Reviewer Update
thank you for the reply , i will await the refund and revert