Yardworks Warranty ****

These products are sold mostly by Canadian Tire but probably elsewhere too. I purchased a Yardworks 160cc gas lawn mower last year August (2019) from Canadian Tire in British Columbia, Canada where I live. The lawnmower comes with a 3 year warranty which Canadian Tire won't honor if the date you're returning the item is more than 7 days. So the lawn mower worked well for the first couple months but I had an issue getting it to start this year. I was told by my local Can Tire (where I bought it) that its not their problem and I must take it up with Yardworks. Yardworks claims that the motor is a Honda motor and Honda will repair the motor as the machine does not start. Husquavana are a local Honda agent who refuse to honor this work or warranty. Honda themselves have told me numerous times they will not repair a machine purchased from another store, that has another manufacturers warranty.

I have called Yardworks customer service so many times to ask how to get this fixed and resolved. Each time its a different story with empty promise. I to this day, cannot get this lawn mower fixed under warranty, therefore I was sold a product with a warranty which no one will honor, including the manufacturer.

I've been given the run around for months now and actually purchased another lawn mower. I have a case number with Yardworks and they have not contacted me in a couple months. The last call I got was someone who said they promise they will assist me and when I explained the run around I've had, never called back again. To this day, never heard a thing. Disgusting service from Yardworks and Canadian Tire for selling product which lies to consumers about warranty and after sale service.