Yardley has no Cusomer Service

I have been trying, unsuccessfully, to contact somebody from Yarley South Africa to source a foundation for my Mother. The colour she has been using for years doesn't seem to be on the shelves and yet a tester was still on show in an Edgars store. I called Yardley in Cape Town to speak to a customer services consultant, four times. I was first told after holding on for ages that nobody is in the office, everybody is in a meeting - do you know how long it will last I asked? The whole day. I called again the next day...same thing. Again the next day...go through to a lady in the creditors, who after sighing loudly a few times, told me she really didn't know what to do. If somebody called me with the same dilemma, I would have asked for her number, run up, or down, to the Customer Care offices to find out what was going on and would have made sure that somebody there got the message. But apparently, a tube of foundation is not important enough to do this. The rep for Durban has apparently resigned and nobody can get hold of her...is there any help out there?