From the best to the worst.

After frequenting the Yamakado Sushi Restaurant at the Grove Mall for over 2 years, we have been let down in the worst way possible. On 30/07/2021 we have decided to take my lady's boss to our favorite Sushi Restaurant we have had the worst experience to date from any restaurant. The waitress "Fortunate" did not listen at all. Issue 1. While placing our order I noticed that nothing is being written down. Incorrect portions were brought out and half of the order was forgotten. Issue 2. (second order) After specifically asking for 2 portions of a specific plate, 4 portions were placed o the table. Issue 3. (third order) We asked for the availability for some foods that are only cooked in the kitchen and not at the Shushi bar. After word that half of what we would like were not available we made it very clear and stated more than once ( by this time it was clear that she was not listening so we attempted to make sure she is paying attention) that we would like to order nothing else but 2 cans of coke and she must please disregard the query about any foods made in the kitchen. The waitress brought out foods from the kitchen. Finally having enough of this I went to speak to the manager. He apologized and stated that the waiter was in training and he would send us another waiter. Upon receiving our cooldrinks that came with ice, the first sip revealed some sort of plastic that came out of the ice. At this stage enough is enough. I returned the drinks, showed the manager what we found between the ice and requested the bill. Unfortunately we were still charged for said drinks and I had to request it to be removed. The waitress needs to learn to listen. The manager needs to learn to manage staff and make sure nothing is found in any foods and drinks. And you cannot charge for things sent back due to staff negligence!!!

It is clear that most of the staff that made this place great over the last couple of years are no longer there. The Saddest of all is that you can taste that the quality of the sushi is also fading. I can no longer recommend this place and will no longer take anyone there.