Yamaha Music Service Centre SA ignores emails and has rude admin staff.

Yamaha Music Service Centre SA has unfriendly rude unresponsive communication-admin staff. After several emails to the following email addresses

* *** * ***

wherein I gave technical details of a problem on a yamaha digital piano and asked that it be communicated to Mr Meyer and that I will bring it in on a certain date I was rudely told that without an appointment my piano can not be received. (So I must travel back 200km with a defective piano.)

Only after insisting to talk to Mr Meyer was the piano accepted for repairs.

Now, after two weeks and several email queries and also a threat to write a negative review on hellopeter as well as o Google I still had very little response from them. Thursday was my last query and until now, Tuesday, I had no response.

Even posting my problem on their web site https://www.yamaha.co.za/contact did not help this time (previously I had some response from them.)

Such bad communication from admin staff can ruin a business and is totally unacceptable.