Bad Bad Customer Service. Promises NOT kept

After Ordering and paying for a safe - Tuesday 15 Sept - which we URGENTLY needed I have struggled to get what was paid for. No feedback ever from Yale, and I had to keep on phoning and emailing to find out the process of my order.<br> After a lot of phone calls and emails, DELIVERY was promised by email for Monday.<br> Again on Monday I had to find out. First it was said that there isn't stock. Then shocked, I repeated what was said to me - that there isn't any stock -, but it was then said that they do have stock, but we should come and COLLECT. I then told the lady (Mavis, whom I was dealing with), that this stock will not be collected, as I was told that if we order ONLINE, we get DELIVERY for free. (And that is what I have done).<br> Again emails between myself