yaguan construction engineering

I recently purchased a komatsu PC55 from a company, YAGUAN CONSTRUCTION ENGINEERING, a company out of shanghai ON ALIBABA.COM , run by MR. JACK LEE, salesperson is ALICE ZHOU, (LISA). horrible experience, got the 2016 excavator finally, and the starter went out in the container. could not even get the excavator out of the container, i had to pull the starter and get it rebuilt. oh and the excavator was squeezed into a high cube 40 foot container. i had to cut off the pad eyes on the cab to get it out. ALICE ZHOU or LISA (same person) is a dishonest person, unit is supposed to have a 12 month warranty, and i have sent messages to ALICE/LISA and she ignores my messages. i had to pay $625.00 to get the starter rebuilt/uninstalled/installed and have sent LISA the bill and she refuses to reimburse me. DO NOT DO BUSINESS WITH THIS COMPANY, YAGUAN CONSTRUCTION ENGINEERING ON ALIBABA. very dishonest company. and the employees that work there are horrible. the unit i purchased was/is supposed to have A/C however the compressor is not even on the unit. YAGUAN CONSTRUCTION ENGINEERING deserves not ONE start but NO stars. MR JACK LEE you should be ashamed of how you conduct business.