Yaga refund policy sucks

Worst customer service! I’ve been a seller on yaga since 2019 and the way they treat their sellers is disgusting! A buyer purchased a brand new poetry genuine leather jacket and when she received it she didn’t want it anymore. I explained to her that she got what was advertised and she cannot return it. She then continued to lie about the condition of the jacket to yaga reps. I explained to them that the jacket is new and that the buyer is misleading them. They told me they compared the jacket with other jackets on the app and it doesn’t look new. I was livid. I tried fighting for what was right but they don’t care they will side with the person who is giving them money. They are money hungry it’s disgusting. They treated me in a poor manner and just expected me to do whatever they say so that the buyer can be happy. After all these years I’ve made sales and making them money they treat me like I’m a piece of trash. Disgusting . I wont encourage anyone to use this app. Nobody needs to be treated this way. I will take my business else where. Pls boycott yaga. Their new add on fees is ridiculous anyway.