Yaga no aftersales service

I bought a laptop trolley bag on yaga, the bag was couriered and arrived at my pick up point. I inspected the bag and it was fine on first glance. When i started to use the trolley bag, to my shock the rubbers on the wheels started to come off and became unusable anymore. I immediately reported the matter to the seller and Yaga. The response from yaga was that their hands are tied and cannot assist i must take it up with the seller. So basically people can just ship off their ******* in this App and get away with it since thers no return policy once you accept the products despite paying a buyers protection fee, no aftersales assistance since some faults you can only see once you use a product. This message is just to caution anyone who wants to purchase from this APP. No after sales service here, rather buy from a reputable website.