Yaga falls short, when you need a refund

I recently made a purchase on the Yaga app and needed to cancel the order. Unfortunately, the refund process has been quite challenging. The system is fully automated, and without communication from the seller, resolving the issue becomes unnecessarily difficult. At this stage, I’m considering removing the app while I wait for the refund to be finalised. Should the matter be resolved, I will gladly update my review. For now, the app lacks the comprehensiveness needed for a smooth user experience when problems arise.