Yaga Failed to Protect Me – I Lost R4,844 Despite Paying for Buyer Protection

I’m extremely disappointed in Yaga. I was ****med by a seller on their platform and lost R4,844, even though I paid the buyer protection fee that’s supposed to keep buyers safe.

I reported the issue to Yaga immediately, expecting their team to help me recover my money or at least intervene — but they did nothing. They told me to go to my bank and the police and refused to take any accountability. This is unacceptable.

I also complained to the CGSO I haven’t received help I recently complained to NCC hopefully they will help me recover my money.Yaga is promoting a protection service that clearly does not work, and I feel misled as a consumer.

I’m sharing my experience here to warn others and to urge Yaga to finally take responsibility and support their buyers the way they promise to.