Yaga doesn’t give a hoot.

I would like to express my dismay with Yaga’s integrated Pudo system. In the past I used to use Pudo app directly, on which you are requited to choose a Pudo locker size. I always measure my parcels and make sure I choose the correct size locker and also check the app to see if the size I need is available. If not, I obviously drive to another Pudo or leave it until the next opportunity to go. Now, with the integrated Yaga system you can not choose a locker size and also you don’t know if there is even a locker available (I am definitely NOT willing to travel to a Pudo locker if I am not sure whether the locker I need is available). This is not mentioned on Yaga. You basically have to go and stand in front of the Pudo lockers and hope a locker you need will be available. I used the integrated system for the first time on Friday, 10 May. I received a pin and a locker opened. One that was too small. I closed the locker and left. I did not know that I could choose another size locker on the screen as I have never tried doing that before since as said before I always choose my lockers in the correct size on the Pudo app. But ofcourse Yaga could not care about that. They simply take R60 off your account whether you used that locker now or not. I feel this is really unfair. How many people are going to forfeit their R60 when the go to Pudo and experience the same? If I had used Pudo directly this would never have happened. So it’s clear that their “integrated” system is not so integrated. Yaga has to offer an option on their app to cancel the Pudo transaction. I am extremely disappointed and disgusted that Yaga just could not give a hoot. I should go back to just selling my items privately again.