Yaga charges hefty fee but does not support

I am extremely disappointed in yaga. I bought a camera on the platform. Original price was R21 000. With the yaga fees the amount came to R22 437.09. So yaga was paid R1 437.09. I did not mind this as I pay for protection and peace of mind. Payment was done via an eft system offered by yaga on their platform. I received confirmation of payment in app and message that seller will be notified. However, item was still available. I contacted yaga by email which is the only way to contact them. After 13 emails to yaga and 7 phonecalls to my bank to verify that the money was deducted off my account over a period of 3 days, I still do not know where my money is. To make matters worse, I implore yaga to mark my item as sold while we wait for money to be cleared. To my dismay the camera was sold. At this stage I have neither my money back or a camera I paid for. I feel that yaga has not supported me. I even ask them to phone me so we can discuss the matter, to no avail. So be aware that if something goes wrong with your transaction, yaga is not there to support you, even if they charge a hefty facilitator's fee. Suffice it to say, I personally will delete yaga and not use them ever again.