Urgent

Your Complaint: I recently purchased what was advertised as Apple AirPods Pro Gen 2 from a seller on Yaga. I paid and received the item on the 7th August (yesterday afternoon) . After taking it to Apple Store today, I discovered it was a counterfeit product — it is not genuine Apple, and does not match the listing description at all.

I immediately marked the item as “Received” on the Yaga platform, and then tried to report the issue within the 48-hour Buyer Protection window. However, the “Report a Problem” button was missing. I emailed the help centre and reported it, not even 24 hours later and as of now I have received no response from the seller or Yaga. Weekend is tomorrow and someone will only help me Monday by the looks of it. But I’d like to sort it out sooner than later. And before 48 hrs pass. What do I do?

This is unacceptable. I am now at risk of losing my money due to a **** product and lack of platform support, even though I acted within the correct timeframe. Yaga claims to protect buyers from *****, but in this case, I’ve been left with no solution.

I am requesting: 1. A full refund under Buyer Protection 2. Yaga to take immediate action against the *****ulent seller 3. An official response and acknowledgment from Yaga ASAP

If I do not receive a reply soon, I will escalate further to consumer protection services.