Unresolved Online Sale Dispute on Yaga Platform

I listed an authentic item for sale on Yaga, which was subsequently purchased by a customer last week. Upon receiving the item, the buyer claimed that it was unauthentic but has provided no evidence to support that claim.

Before I arranged for the return of the item, the same buyer attempted to negotiate an off-platform payment at a much lower price than the original listed amount. As this practice is explicitly discouraged by Yaga to protect both sellers and buyers, I declined and proceeded to arrange for the safe return of the item.

I sent the buyer a return PIN and instructions to drop the item off at a Pudo courier station. However, despite these arrangements, the item has not been returned, and the buyer is still in possession of it.

As a result: • I have not received any payment for the sale, • Yaga has not released any funds, and • The buyer is keeping the item without returning it, resulting in a total loss of stock on my end.

I have reported this to Yaga, but their support team appears to be siding with the buyer without sufficient investigation or verification.