I emailed yaga support because I had a person view my page and she ended up harassing me

I emailed yaga support because I had a person view my page and she ended up harassing me. I emailed yaga and sent a screenshot of the conversation. I requested that they address the issue and please send me feedback. The response from yaga was an apology that I was inconvenienced and said that they have no control over people that use their platform and hoped that my future experience would be better. I was not happy with this response as I think the person should at least been made aware that her interaction with me had been escalated and that her behaviour has been red flagged. Yaga has a "Report User" which is for such rude behaviour amongst other things. I understand that every person that sells on Yaga brings in money for Yaga and therefore I understand their reluctance to flag someone but I question their stance on bullying if they would just allow such an instance to go unchecked.