APPALLING SERVICE FROM YAGA

Appalling service from Yaga. The buyer protection fee is a complete ****. Any issues regarding a sale, must be resolved between the buyer and seller without any assistance from Yaga. I am currently trying to get a refund from Yaga for an item I returned to the seller, but I have not received any help from Yaga who is holding my money in escrow. I don’t understand the point of the buyer protection fee if your purchase is not protected.