Another Failed Service from Yaga

I started selling clothing on this app, and noticed the sellers are not protected at all accept they keep the money safe as a 3rd party but please be careful. I paid my supplier for the item the client purchased in my yaga store and shipped it off the client wore it and claimed it was to small and wanted to return it now bearing in mind it's no longer in its original packaging and brand new so I email yaga and advise I'm not willing to accept the return since i can't resell it for the loss I have now made financially as yaga is still holding the funds and not releasing it and the client don't want to select item received to release it. Then this agent I'm dealing with keep copying and pasting alot of nonsense of the site and not assisting in anyway the more I am requesting to log an formal complaint because they are misleading sellers if any of the nonsense pasted by this agent Cole is true the more this Cole person seems to be the only one handling the queries and complaints and no longer knows how to interact with humans. Guys please be careful with this yaga because you stand to lose alot more if the buyer decides to mess you about yaga sticks their head in the ground and says please deal directly with the buyer while they keep the money and in the end you are forced to accept the items back no mater the state and they keep their client happy and keep the buyers protection fee. I intend to make so much more people aware because who is going to help you when you in this position when you lose money you don't have ?