Y J Flooring - Bad Service

<p>Good morning to you,</p> <p> </p> <p>A couple of years ago someone told me about your site when I had received bad service from a company and I logged a complaint. </p> <p> </p> <p>I find myself in a similar situation currently and would like to share my bad experience with other consumers and poor suckers who would use this less than average company on a service level (or shall I say NON service!)</p> <p> </p> <p>The first time I used them, they were good. I replaced the entire flooring in my house with laminate flooring (big order). I couldn’t find fault with them. The workmanship was good and I was satisfied. The second time around, I purchased window blinds from them (small order) and they gave me a song and dance when it came to keeping their commitment of the arranged date for fitting of the blinds. They strung me along for weeks and finally, they came to fit the blinds. This left a not-so-nice impression on me and I complained directly to them about non after-sales service. It kind of fell on deaf ears.</p> <p> </p> <p>The company is run by a husband and wife team. Their name is : Y J Flooring, and they are situated somewhere around Helderkruin area in Roodepoort. The wife is the ‘head office’ as the husband calls her – she arranges all appointments, fittings, etc and he and his team do the physical work.</p> <p> </p> <p>This time I had a problem with some of the floorboards in my bedroom being waterlogged due to our humidifier having leaked. I phoned her and she made an appointment with me for her husband to come and look at the damage …. Needless to say, this date kept on being postponed by them, supposedly due to still being busy on other jobs, running late, and all sorts of other excuses. I spent time and money making calls chasing after them, and very often not even having the courtesy of a reply ! I had to resort to begging – I mean, is that not humiliating for any person to have to do ?? Finally, they came to replace the damaged boards, but left a messy and sticky residue on some of the boards and the ‘profile’ ( a door strip). I have been trying to get an answer out of them about what to use to clean off THEIR mess and they have totally ignored my messages and calls. She has even hung up the phone on me a few times !! And I have proof of that, too. So, bottom line : I had to investigate via other means what would be a safe product to use on the laminates to remove that residue, I am still waiting for them to email me the receipt for cash paid to the husband for the job, and I’m pretty certain I won’t get it !!</p> <p> </p> <p>My advice is that NO-ONE should use them. They are absolutely pathetic at after-sales service ! And the wife is rude and not at all professional. With a business attitude like they have, they should attend courses on how to treat customers, who are after all, their bread and butter !</p>