Complaint

Hi

Please assist I was recently contacted by Y EBRAHIM ATTORNEYS regarding a refund that ABSA has for me. This was for an amount that was owed last year of R1882.75. I was given a discount of 80%, which came to R377.00, which was paid to the account in November 2023. I paid to the cheque account an amount of R851.50. I then emailed the attorneys to have the account closed, I was told by email that the request was put through for the account to be closed.

I then got an email last week stating that there is a refund available for me and they could not tell me the amount. So I asked for a call and got a call from Mr Mohamed who advised that he could confirm that there is a refund but was not able to tell me the amount as I will need to contact ABSA.

I did call the call center on Friday and they could not advise as they say that they cannot work with the account as the account is handed over. I did advise that agent that the attorney contacted me and they have advised me to contact ABSA also I did respond to the email sending then my current banking details as requested.

Now I am trying to get information and no one can assist.

When I contacted the attorney via email a person named Itumeleng advised that I needed to go to the branch. My question is why the branch when I am not a client of ABSA is not fair. If there is a refund available why can both parties not inform me.

Please can I have a call so I can explain my issue further, I can be contacted between 1:15 pm and 1:45 pm. The request was done yesterday to Itumeleng and I never got a call.

Kind Regards

Dhiren Maharaj ***