Extreme(ly) poor service

The after sales service is non-existent. I will advise anyone who wants to use this company to stay far away. If you are considering this company, check the reviews on facebook too. We did not, and now it will cost us a lot more.

I had both doors replaced. The one door is operating without any issues, the other one, well, lets say it works when it wants to work. I have contacted these guys 10 days ago and informed them that the door does not want to open. I had to open it manually and it rolled past the meganism that is suppose to stop the door. Now it is not working at all.

After contacting them numerous times to get a date and time when they will come out to assess the door, and a lot of empty promises from the person who answers the phone, I finally lost it today and asked to talk to the owner. I was informed that his personal number cannot be provided. I then asked for his office number and I was informed that he is not in the office and will not be in the office for the rest of the week. I then asked that he calls me. Guess what, I received a call from the guy who installed my doors, pretending that he is the manager called Pieter.Nice try. After all of this, I have realised that, for the first time in my life, I have been a victim of one of those companies that appears on Carte Blanche for the wrong reasons. I will get a professional company to come and fix what xtreme doors cannot fix.