Xtreme Doors - Garage door problem

We had a problem with our garage door and needed some help urgently. Xtreme Doors advised they will come that afternoon and as promised - they did. The gentleman advised us of the problem and gave us the various options to resolve. I agreed to have them come in the following day to have this resolve. The following day - 30th November 2019 - they arrived and changed our garage door from manual to automatic. They replaced one wheel (the one that was damaged) and installed the battery and backup motor - they however did not have the box to cover these items and promised to return. I have called several times and requested them to come and sort but to date we have had no response. During winter - the motor stopped working completely - I called again and was promised that someone was definitely going to come and sort it out - winter is over and no one arrived yet. Also, I have emailed requesting to speak to the owner / manager and I got a call immediately from them to query what the problem was - but still no call. The warranty is only for a year and will be over soon - we do not have the problem resolved.