Pathetic Service

An online order was placed with xtreme delivery, they sent me proof that they received my order and i was given an order number. My order was placed 10:50am. in the comments i asked that i get my order at 12:30 as lunch is at 13:00. I called asking where my order is they then said it will be 10 more mins. I called at 13:10 , it is now 13:41 I have still not received my lunch.