*********** and entitled staff, especially the security guy at the gate!

Item: Xtraspace Selfstorage
Rating: 1
Author: katlego N

went to drop a few boxes at the storage on a Friday afternoon around 17:30 as I've seen the notification at the gat saying and I quote " reception operating hours: 08:00 to 17:00, storage operating hours: 08:00 to 18:00". I needed to use the storage space I PAY for, just to drop a few boxes that were not even a handful, i came within the storage's operating hours which should still be accessible by then. the security guy at the gate even told us that he wont open for us because its a friday and they wanna go party like other people! as if that was all, last time i went there a guy who clean the storage hallway told us we shouldn't park on front of the entrance, mind you we are offloading a bakkie full off boxes, he really felt himself. nx, cant wait to get time and look for a competent storage.

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Xtraspace Selfstorage's replyOfficial

17 Apr 2021, 08:27

Dear Katlego, Thank you for your review as well as for taking my call earlier this morning. It is much appreciated. I am sincerely sorry to hear you had such a frustrating experience, but I really do appreciate you bringing this issue to our attention. We are normally known for our exceptional customer service, as we do strive to ensure that we keep good relations with our customer’s based on efficiency, integrity, and good service delivery. Thank you for giving ourselves the opportunity to investigate your feedback further. Please could you contact myself on ***. Kind regards and stay safe, Lucinde Slabbert *** E-mail: ***

Xtraspace Selfstorage's reply17 Apr 2021, 08:27

Official