EXTREMELY INCONSIDERATE AND DISRESPECTFUL STAFF

I am EXTREMELY unhappy with these guys service. We have a storage unit at the Roberstam branch in Johannesburg for about 4 years now. Payment has been prompt and almost totals R40,000 over the 4 years. I went through over a week ago and was met by the lady at reception. After going through a few things I requested that someone please assist me by having the storage available for me to clear on a weekend as we have given a notice to vacate. With my working hours it is not possible for me to do this in the week. I made an arrangement prior to this with Selby who was happy to assist. However the Saturday I arrived I was unable to get it all done. So naturally I thought they would assist me. NO! I was told by the lady she doesn't open the storage unit on weekends and I must make a plan and come through to them in their operating hours period! When I said I cannot as my working hours don't allow me to she said it's not her issue. Selby assisted me previously because she was on leave. And I am welcome to ask him to help again. She is clearly not going to. Shocked! I said ok I will ask him. I sent Selby an email 4 days ago and to date I have had not had a response. I cannot tell you my disappointment in knowing this storage unit has been paid for, for 4 years without anyone ever having to contact for an overdue payment and to be treated with such blatant inconsideration and disrespect.