DEPOSIT NOT RETURNED
<p>I recieved a quotation stating that 1 full month of storing my belongings would cost R2000. But I would be charged a pro-rata rate for storing my belongings in Wynberg's storage facility if I stayed LESS THAN A MONTH.</p> <p>Prior to moving in it was agreed that if i stay 2-3 weeks it will be calculated at PRO-RATA RATE. I paid for this and a deposit. <br />After moving out after 23 days, they now charging me for a full month and refusing to return my deposit.</p>
Dear Ariana,
Thank you for posting your comment on Hello Peter.
We, at XtraSpace, whole heartedly apologize for the delay in refunding you the deposit owed to you.
Unfortunately, due to internal miscommunication there was a delay in the administrative process but still this is not an excuse and unacceptable to us. Once the issue was resolved, we happily refunded you the full amount due.
We wish you all the happiness in your new home and trust that you would consider using us again in the future.
Warmest regards,
Colleen Mansour
Chief Operating Officer
Tel: +***4
Cell: +***3
Email: ***
Best regards,
Dear Ariana,
Thank you for posting your comment on Hello Peter.
We, at XtraSpace, whole heartedly apologize for the delay in refunding you the deposit owed to you.
Unfortunately, due to internal miscommunication there was a delay in the administrative process but still this is not an excuse and unacceptable to us. Once the issue was resolved, we happily refunded you the full amount due.
We wish you all the happiness in your new home and trust that you would consider using us again in the future.
Warmest regards,
Colleen Mansour
Chief Operating Officer
Tel: +***4
Cell: +***3
Email: ***
Best regards,