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I Bought a pair of shoes on Sunday afternoon 28 July 2019. And discovered Sunday evening one had a Scuff mark on the front and took it for an exchange today 31 July 2019. The Manager said she cannot exchange it as she needs to send it to the supplier because maybe they will be able to help as the store cannot take it back and lose money. The slip clearly states that one can do exchanges but not returns/refunds. I said I will not leave the store until the shoes are exchanged and she laughed at my face and said she will see what she can do and went to the back of the store. On returning I was told the same story that they can't help me and they can send it to their supplier. I informed her I cannot wait soo long because the shoes are needed for Friday yet she could not help as she does not know how long the supplier will take. I asked her to check the Camera footage to make sure the lady at the till who sold it to us checked the shoes, she checked and returned to say the shoes were checked but refused to show me the footage because it's against company policy. I then left the store unhappy yet returned because I did not get the Manager's name. I asked a lady at the Tills to write her name and surname on a piece of paper and when she saw that she stormed back grabbed the piece of paper out of the lady's hand and said to her don't give him my name and walked away. The lady said her name is Candice and she's the Manager that's All she could give me. The Manager Candice said she does not know if we damaged the shoe or their supplier but I will have to wait until she has communicated this to her supplier because she definitely cannot exchange it due to them not willing to take the loss for it. The service of this establishment is extremely bad and they do not want to take Responsibility for selling you bad Quality products. I will never ever go back to this store ever Again.