Pathetic Customer Service

I booked a pick up on Sunday, for the Monday for an item to be sent to a customer and specifically requested that the pick up happen between 08:00 - 16:00. However I contacted the CPT branch at 16:00pm to query why it had not been collected and was advised that the driver was delayed in Kylemore.<br> <br> This is not my problem, and no one had bothered to contact me, the customer.<br> <br> I spoke to Xavier at the branch who advised that they could collect first thing today (Tuesday) and advised that the delivery would still take place today. He assured me (check the phone records) that the order would be handled.<br> <br> It is now 10:06am and still no word and no courier.<br> <br> I tried contacting the CPT branch however the number was engaged, I then called the JHB Head Office number and was advised I should speak to the CPT branch. <br> <br> Head Office should take an interest in what happens at their branches all over SA, and poor customer service should not be allowed. This is why customers are loyal and return to a company. He transferred me through to their XOC department who took my details and advised they would contact CPT.<br> <br> Still no idea when this will be handled.<br> <br> Customer service fail!