Horrible service

What a horrible I have received from the Xpress Online Couriers. I requested a pick up on the 8 August and today is the 15 August no one has communicated back to me on what is happening. Their systems are not updated the more you call them the more they tell you to hold. I'm not sure if they understand the cost implications that are associated with holding for them while they are the one's with processes that are not convenient for the client. I am really not satisfied about the service they are offering. I am still awaiting the parcel and wonder if they will be able to do over night. They do not respond to emails that are sent to them it is really a nightmare to do a transaction with these guys I'm really dissapointed.