DISGUSTING AND UNRELIABLE SERVICE

I PLACED AN ORDER FOR COLLECTION LAST WEEK WEDNESDAY FOR COLLECTION ON FRIDAY. I RECEIVED A CALL ON FRIDAY AT 8.15AM TO CONFIRM THEY WILL COLLECT BEFORE 12...NOTHING WAS COLLECTED. I CALLED IN AT 3PM TO FOLLOW UP ONLY TO BE ADVISED BY YOUR AGENTS THAT THE AREA IS A HIGH RISK AND THEY WILL ONLY COLLECT ON TUESDAY. WHY WAS I NOT INFORMED OF THIS IN THE MORNING??? I THEN SPOKE TO A TEAM LEADER WHO SAID SHE WOULD SEND ME AN EMAIL CONFIRMING COLLECTION FOR TUESDAY AND ALSO ARRANGE FOR A 50% REFUND FOR THE SERVICE FAILURE - I AM STILL WAITING FOR THIS EMAIL. I AM NOW ON THE LINE TO FOLLOW UP ON COLLECTION AND I HAVE HAD 2 AGENTS DROP THE CALL IN MY EAR AND HAVE BEEN ON HOLD NOW FOR 10MIN AS THY CANT PICK UP THE TRACKING NUMBER! 12Aug - I have received no reply from you and called in again just after 3pm today. I spoke to Melissa van der Walt who was extremely sarcastic with me when i raised my dissatisfaction at the fact that she cant tell me when my parcel is being delivered. The parcel was collected from me yesterday at 2pm and should have been well on its way to you today with delivery for Thursday as per the service I paid for as overnight express but NOOOOOOOO!!! Your guys will only get it from the 3rd party tonight - your issues with the 3rd party is NOT MY PROBLEM, i paid you for a service you promised. I needed this delivered yesterday already as per the service I booked and paid for on Wednesday last week. The matter has been escalated to Marelise van der Westhuizen who has promised me a call back, im not holding my breath becoz the last "team leader" I spoke to said she would send an email confirming in black and white when the delivery will be done and also a refund of 50% of what i paid due to the failed collection on Friday as per my booking - none of the above happened. This is absolutely the last time I will do business with your company!!