1 reviews | Active since Mar 2017
No communication on debit order
I was approved for an account at Xpress Credit earlier this month. The only portion that went smooth was the approval of it. It was mentioned that I will get communication on transactions and debit order deductions. I did 2 transactions during the middle of this month and awaited feedback for deduction amounts. Nothing came in my email. To my surprise today I found that there is already a debit order due for today and due to no communication i did not make funds available for any deductions. If this is the way my relationship with the is going to be I will settle this asap and not use them again.
Dear Jan
Thank you for contacting Xpress Credit.
We will investigate your complaint and get back to you as soon as possible.
Regards
Xpress Credit Resolutions Team
Dear Jan
Thank you for contacting Xpress Credit.
We will investigate your complaint and get back to you as soon as possible.
Regards
Xpress Credit Resolutions Team
Dear Mr Breet
Thank you for communicating your concern.
As Randall has discussed with you, the problem is more of a timing issue than anything else. Due to your selected debit date, the instalment was sent to your bank before your monthly statement was issued. We therefore acknowledge that you may not have been fully aware of what your debit amount for end October would be.
Our statements are issued on or around the 4th of each month showing what your next instalment will be.
Should you have any further matters to discuss, please contact our call centre on: ***.
Yours sincerely
Xpress Credit
Dear Mr Breet
Thank you for communicating your concern.
As Randall has discussed with you, the problem is more of a timing issue than anything else. Due to your selected debit date, the instalment was sent to your bank before your monthly statement was issued. We therefore acknowledge that you may not have been fully aware of what your debit amount for end October would be.
Our statements are issued on or around the 4th of each month showing what your next instalment will be.
Should you have any further matters to discuss, please contact our call centre on: ***.
Yours sincerely
Xpress Credit