Xpanda - No Service

On 29 July 2026 I paid a 75% deposit for a Roller Door to be installed on 03 Sept 2026 at my new house. Since 03 Sept I have been waiting for Xpanda to come to the party with no luck - Th poor Sales Rep in Vredenburg doesn't know what to tell me anymore as every time he phones Xpanda they have some sort of Excuse - I please what this sorted ASAP or my money back