No Response to Faulty Safe.

Good day, <br> <br> I left a message on your contact section in August and have had no response.<br> <br> I purchased a B1 handgun safe towards the end of last year 2014 (Late November/December) from Checkers Hyper Eastgate in Gauteng.<br> On 17/08 August I unlocked the safe to retrieve my weapon and the locking mechanism fell out!<br> I called your Gauteng branch and they said I need to have my receipt from the retailer to take this further.<br> Unfortunately I don't have the receipt as it must have been accidentally discarded as we had recently moved in and things were disordered.<br> Regardless of where I purchased this safe I'm sure Xpanda would prefer to keep their good name regarding durability and customer care?<br> <br> Please can someone urgently assist and kindly contact me.<br> <br> Thank you.