Cheap Inferior Product with Shocking Customer Service

As per my husbands post 2 weeks ago (with no response received as yet), we bought 2 Xpanda security gates 14 months ago and the lock has already seized on the one. The other one, we never use, so wouldn't know if the same thing will happen to the other. Contacted Xpanda to come sort it out and they referred us to Hi-Tech doors in Port Elizabeth as they are the partner in the region. Hi-Tech doors said they cannot fix a broken lock so I would need to get a Locksmith to come out at our own expense.

Cost of locksmith and new lock for gate R820. Xpanda has taken no responsibility over this and expect us as the client to fund their poor quality product. Definitely will not support them in future, and will be letting others know how inferior their product is.